Contact Information
Aura Skin
For questions about your order, shipping, returns, or LUNÉA, please contact us by email:
jorgechambermia@gmail.com
Please include your order number if your message is related to an existing order.
Customer support hours
Monday – Friday
9:00 AM – 5:00 PM
We aim to respond to customer inquiries within 1–2 business days.
Order support
For order questions, please include:
- Your full name
- Your order number
- The email used at checkout
- A short description of the issue
Returns and refunds
For return requests, please review our Return and Refund Policy before contacting us.
Product safety note
LUNÉA is designed for at-home skincare routines. It is not intended to diagnose, treat, cure, or prevent any disease or medical condition.
If you have a medical condition, skin condition, are pregnant, use photosensitizing medication, or are unsure whether LED light therapy is right for you, please consult a qualified healthcare professional before use.